Privacy Policy
Introduction
At Tralevo, we are fully committed to protecting the privacy of every individual who visits our website, uses our services, or communicates with us.This Privacy Policy outlines how we collect, process, store, and protect your personal data in accordance with applicable laws.
We understand the importance of transparency and strive to clearly explain your rights and our responsibilities regarding your information.
By interacting with our platform, you agree to the practices described in this policy.
We may update this policy periodically, and we encourage you to review it regularly.
Our primary goal is to provide an experience that respects your privacy while maintaining functionality and relevance.
We do not share your information with unauthorized third parties, and we aim to limit data collection to only what is strictly necessary.
Maintaining your trust is at the heart of everything we do.
Data We Collect
We collect various types of data to deliver and improve our services.This includes but is not limited to:
- your name
- contact information (such as email and phone number)
- billing details
- user preferences
- technical information like browser type and IP address
Data may be collected automatically via cookies and similar technologies to better understand how users navigate our site.
We only collect data that is relevant to your interaction with Tralevo.
Sensitive information is handled with the utmost care, and we ensure compliance with data protection laws throughout the process.
In all cases, we aim to minimize data collection and retain it only for as long as necessary.
How We Use Your Information
Your data is used to:- facilitate registration
- manage user accounts
- process payments
- send transactional communications
- improve our services
Additionally, aggregated data may be used for internal analytics and quality assurance.
We may use your contact details to share updates about our services or send information that may be of interest to you, subject to your communication preferences.
Every effort is made to ensure that usage remains secure, appropriate, and in line with your expectations.
Your information is never sold to third parties.
We rely on trusted partners for certain services, and all such relationships are governed by strict confidentiality agreements.
Sharing of Data
We do not disclose your personal data to third parties except in circumstances outlined in this section.This may include sharing with trusted service providers for purposes such as:
- email delivery
- hosting
- payment processing
- analytics
In limited cases, we may be required to share your data to comply with legal obligations or governmental requests.
We may also share information in the event of a business transfer, merger, or acquisition.
At all times, we aim to protect your information and will notify you in case of significant changes to how it is handled.
Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy.Data associated with your user account is kept for the duration of your registration and for a reasonable period thereafter to meet legal and operational requirements.
In some cases, retention periods may be extended due to regulatory obligations.
Once data is no longer needed, it is securely deleted or anonymized.
You have the right to request deletion of your personal information at any time, and we will process such requests in accordance with applicable laws.
Our data retention practices are periodically reviewed to ensure compliance and relevance.
Your Rights
As a user, you have the right to:- access, modify, or delete your personal information
- object to the processing of your data
- request that we limit its use in certain circumstances
We respond to all valid requests in a timely and respectful manner.
You also have the right to lodge a complaint with a supervisory authority if you believe your rights are being violated.
We are committed to working with you to resolve any concerns.
Your rights are fundamental to our privacy principles.
Security Measures
Tralevo uses a combination of technical and organizational measures to protect your data against unauthorized access, loss, or alteration.These include:
- encryption
- secure servers
- access controls
- employee training programs
We regularly monitor our systems and update our security protocols to respond to emerging threats.
In the event of a security incident, affected users will be promptly notified in accordance with legal requirements.
Safeguarding your personal data is one of our highest priorities.
Use of Cookies
Cookies are used to personalize your experience and enhance site functionality.These small data files help us:
- remember user preferences
- measure site traffic
- identify technical issues
Some cookies are essential for site operation, while others help us analyze performance.
Refusing cookies may impact certain features but will not prevent you from using the site.
Full details on how cookies are used can be found in our Cookie Policy.
International Transfers
Your information may be transferred to and processed in countries outside your country of residence, including jurisdictions that may not offer the same level of data protection.We ensure that adequate safeguards are in place before such transfers occur.
These may include contractual clauses or adherence to recognized frameworks.
By using our services, you consent to such transfers where necessary.
We continually assess international data flows to maintain security and compliance.
Contact Information
If you have questions about this Privacy Policy or need further assistance, please contact us:Tralevo
Kenya, Nairobi, Riverside Drive 42, 00600
[email protected]
+254 712 289 650